Patient Rights & Responsibilities

First: Patient Rights

• Receiving high-quality laboratory medical care with full respect for human dignity.
• Maintaining the confidentiality of all patient medical information in the lab.
• Informing the patient of all details of laboratory procedures and potential risks, if any.
• Obtaining a copy of analysis results and a full explanation of normal ranges.
• Being in a safe and clean environment during sample collection.
• The right to submit suggestions and complaints and receive a response from the lab management.

Second: Patient Responsibilities

• Providing correct and accurate information about identity and medical history.
• Complying with pre-examination instructions (such as fasting) to ensure result accuracy.
• Respecting medical staff and employees and adhering to laboratory rules.
• Adhering to booking times, especially for the home laboratory service.
• Paying the required fees for medical services provided.
• Informing the staff of any concerns or health reactions during sample collection.